Frequently Asked Questions
 

What are the benefits to using the Momentum Play+ account?
The Momentum Play+ account is a great way to manage your slot money in the casino.  It is an easy method to transfer funds from your Momentum Play+ account to your desired slot machine and vice versa.  No cash required!  You can use your personalized card for purchases everywhere Discover® is accepted and at any ATM that accepts PULSE® and NYCE cards.  You can also load winnings and withdraw funds at any Slot or Ticket Redemption machine.
 

How do I sign up for the Momentum Play+ account?
          ·Visit mohegansun.com 
          ·Select the MY MOMENTUM link
          ·Log into your Momentum account
          ·Select MOMENTUM PLAY+
 
It is easy to enroll—you can instantly fund and activate.  There is no credit check or application.  Instead, the card's spending limit is determined by the amount of money you load onto the card up to the maximum balance.  To complete the enrollment process, we require a valid US residential address, Social Security Number, and date of birth.  Once your information has been verified, you are accepted.  Once activated, the physical card will be mailed to your address on file within 10-14 days.
 
 
How do I transfer funds from my Play+ account to my desired slot game?
          ·Enter your Momentum card into the desired slot machine
          ·Select PLAY+
          ·Select WITHDRAW to transfer funds from your Momentum Play+ account to the slot machine
          ·Enter your Momentum card PIN
          ·Enter the last four of your social security number
          ·Enter withdrawal amount
 
 
How do I transfer funds from my desired slot game to my Play+ account?
          ·Enter your Momentum card into the desired slot machine
          ·Select PLAY+
          ·Select DEPOSIT to transfer winnings from the slot machine to your Momentum Play+ account
          ·Enter your Momentum card PIN
          ·All eligible funds available on slot will be transferred
 
 
How do I load funds to my Momentum Play+ account with a credit or debit card online?
          ·Visit mymomentumplayplus.com
          ·Log into your Momentum Play+ account
          ·Hover over LOAD FUNDS from the menu bar
          ·Select CREDIT/ DEBIT CARD TO CARD
          ·Enter credit/ debit card information and amount
OR
          ·Visit to mohegansun.com 
          ·Select the MY MOMENTUM link
          ·Log into your Momentum account
          ·Select MOMENTUM PLAY+
          ·Enter credit/ debit card information and amount
 
Important:  Please note, the address on the card you are using to fund needs to be the same as the address on file with the Play+ account.  You can select to save this credit or debit card in the system to make the card information easily available for subsequent loads.  Fees may apply to this funding transaction, for details please see the Terms and Conditions. 
 
 
My credit / debit card was declined when attempting to Load Funds to my Momentum Play+ account.
It is possible that the information that was supplied during enrollment for the Momentum Play+ account does not match the information on file at your financial institution.  The card you are attempting to fund with must be the same address as the Play+ account.   Please contact your financial institution to confirm the information that is associated with your credit or debit card.  If you need additional information or help please email us at support@loyaltycardplus.com with your inquiries.
 
How do I transfer funds to or from my bank account?
Transferring funds from a bank account has a process to start but once set up, is very simple and easy to use.  You can schedule funds to transfer from your bank account to your Play+ account on a weekly, bi-monthly, or monthly basis.
To verify and set up bank account:
          ·Visit mymomentumplayplus.com
          ·Log into your Momentum Play+ account
          ·Hover over LOAD FUNDS from the menu bar
          ·Select MY BANK ACCOUNTS
          ·Select CREATE BANK TO CARD ACCOUNT or CREATE CARD TO BANK ACCOUNT to register your account
          ·Once you have registered the bank account, 2 micro payments will be placed into your bank account.  As soon as you verify the micropayments, the bank account will be stored and ready to use to transfer funds for use and play.
 
Once bank account is registered:
          ·Hover over LOAD FUNDS from the menu bar
          ·Select BANK TO CARD
          ·Enter the account information, the amount, and the transfer frequency
          ·These transfers take 5-7 days for the first transfer but scheduled transfers will arrive 5 business days from the scheduled date.
 
 
What are the monthly fees for my Play+ account?
The Momentum Play+ account has one of the lowest fee structures in the industry.  Be sure to take advantage of offers to waive your monthly fees by doing 2 or more ACH transfers per month.  To learn more about the Momentum Play+ account fee structure, view Terms and Conditions at mymomentumplayplus.com.
 
 
How do I change my password?
If you have forgotten your password- select forgot your password.  Clicking this will email a temporary password to the email address you have on file.  If you know your password and would like to change it:
          ·Visit to mymomentumplayplus.com
          ·Log into your Momentum Play+ account
          ·Hover over ADDITIONAL SERVICES
          ·Select CHANGE PASSWORD
 
 
How do I update my profile information?  I’d like to update my address.
In order for us to make the change on the account, we will require that you scan and email or fax one of the following documents as proof of address.  Please ensure that your name and address both appear on the document for verification.  You may email to support@loyaltycardplus.com or fax to 702.851.4755.  Please include the name and User ID associated with your Play+ account as well as reference an “Address Change” on the request.  
          ·Scanned image of the Driver’s License or equivalent State Issued Identification card
          ·Copy of a utility bill 
          ·Copy of a Pay Stub
 
 
How do I reset/change my PIN number?
Your PIN can be reset using the IVR at 1.877.220.3988 (push 4 once card number is entered) or by logging in to mymomentumplayplus.com.  The PIN value is set to a default value, last 4 of your SSN, when you first enroll for your Play+ account but can be changed once the physical card is activated. 
 
 
I haven’t used my Play+ account lately.  Why is my account closed?
After 12 months of inactivity, your Momentum Play+ account will close.  Your account is considered inactive if you do not perform a financial transaction.  Any funds left on the prepaid balance will remain on the balance once closed.  If your account has closed and you would like to reactivate your account, please contact us at support@loyaltycardplus.com 
 
 
What do I do if my card is lost or stolen?
Report lost or stolen cards immediately by emailing us at support@loyaltycardplus.com or calling 1.877.220.3988.  Once reported, the account will be closed and a new physical card will be issued to you, subject to the fee as outlined in the Cardholder Fee Schedule.  Additional information regarding liabilities for lost and stolen cards is available in the Terms and Conditions at mymomentumplayplus.com.
 
 
How do I check my account balance?
You can check your account balance for free online at mymomentumplayplus.com, get free balance alerts via email or by cell phone, or for free at any Slot.  You can also call Customer Service at 1.877.220.3988 and use the automated service.

What if I don't agree with my available balance?
You can review posted transactions online at mymomentumplayplus.com for any discrepancies.  If a problem exists, please keep in mind that your account may have pending authorizations that should be complete as soon as the merchant settles the transaction.  If a problem exists contact us at support@loyaltycardplus.com.
 

What if there are transactions on my account that I did not authorize?
Please contact the merchant and verify that the purchase is not legitimate.  If this is the case, request that the merchant reverse the transaction and credit your account with the funds.  If the merchant does not cooperate, please contact us at support@loyaltycardplus.com or call 1.877.220.3988 for further assistance.
 
Can I use my physical card to pay for gas at the pump?
You may use your physical card to pay for gas by going in to the gas station to make the purchase.  The card will not be accepted if swiped at the pump.
 
 

 
 

  This card is issued by Sutton Bank Member FDIC.  Discover® and the Discover Acceptance Mark are service marks used by Sutton Bank under license from Discover Financial Services.  The Prepaid Card Program is managed by Sightline Payments.

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